Welcome to ONYX! We are delighted to serve you and want to ensure a seamless shopping experience. This Shipping Policy outlines the details of our shipping processes and procedures. If you have any questions or concerns not addressed here, please feel free to contact our Customer Support team.
1. Processing Time
Orders are typically processed within 2 business days from the date of purchase. During peak seasons or holidays, processing times may be slightly longer. Please note that weekends and public holidays are not considered business days.
2. Shipping Duration
The estimated shipping time is 3–7 days, across India.
We do not offer international shipping yet.
3. Shipping Rates
Shipping is free for all products unless stated otherwise.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the progress of your package on our website or directly through the carrier’s website.
5. Undeliverable or Returned Packages
In the event that a package is deemed undeliverable due to an incorrect address provided by the customer or failure to claim the package from the carrier, we will attempt to contact you for clarification. If the package is returned to us, you have the option to have it reshipped at an additional cost or receive store credit.
6. Order Issues and Support
If you encounter any problems with your order, such as damages or missing items, please reach out to us at info@onyxathleisure.in or call +91 9082568969 within 3 days of receiving your package. Any claims of damaged products or missing items made after the stipulated deadline will not be considered. Please refer to the Exchange & Refund Policy for the same. We will work diligently to resolve the issue and provide you with the best possible solution.
7. Shipping Policy Changes
ONYX reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the effective date will be indicated at the top. We recommend reviewing this policy periodically to stay informed about our shipping practices.
By placing an order on ONYX, you agree to the terms and conditions outlined in this Shipping Policy.
If you have any questions or concerns about this Shipping Policy, please contact us at info@onyxathleisure.in / +91 9082568969. We value your satisfaction and aim to provide a seamless shopping experience with us.
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